Our Policies & Guidelines

Privacy Policy

Your trust matters to us. This policy explains what information ANAX Corporation of India may collect when you visit our website, contact us, or enquire about our services, and how that information is used.

1. Information We May Collect

Depending on how you interact with us, we may collect information that you choose to provide, such as:

• Your name, email address and mobile number.
• Your city, business name, address or other contact details you submit.
• The services you are interested in, project requirements, messages and other enquiry details.
• Information you provide while discussing a proposal, placing an order, making a payment or requesting support.

When you browse the website, our hosting environment may also process basic technical information such as browser type, device information, IP address, requested pages and server logs for website operation, security and troubleshooting.

2. How We Use Your Information

We use information for purposes connected with our business, including to:

• Respond to enquiries and contact you about the services you requested.
• Understand your requirements and prepare proposals, quotations or service plans.
• Deliver, manage and support services that you purchase from us.
• Process payments, maintain business records and respond to support requests.
• Maintain website security, prevent misuse and improve website performance and user experience.
• Send service-related updates. Promotional communication will be sent where permitted, and you may ask us to stop it.

3. Cookies and Website Technologies

Our website may use essential cookies or similar technologies to support features such as sessions, navigation and shopping-cart functionality. If analytics, advertising or other optional technologies are enabled, they may process technical or usage information according to their own settings and policies. You can manage cookies through your browser; disabling some cookies may affect website features.

4. When Information May Be Shared

We do not sell your personal information. We may share relevant information only where reasonably needed to operate our business, such as with authorised team members, website hosting or technology providers, communication tools, payment providers, professional advisers, or government and law-enforcement authorities where disclosure is legally required. Service providers should use information only for the services they provide to us and subject to appropriate safeguards.

5. Data Security and Retention

We take reasonable steps designed to protect information against unauthorised access, loss, misuse or disclosure. No website or electronic transmission can be guaranteed to be completely secure. We keep information for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain records, resolve disputes and meet applicable legal or contractual obligations.

6. Your Choices and Requests

You may contact us to request access to, correction of or deletion of information you have provided, or to withdraw a consent where the processing is based on consent. We may need to retain certain records where required by law or for legitimate contractual, accounting or dispute-resolution purposes. We will handle requests in accordance with applicable law.

7. Third-Party Websites and Platforms

Our website or services may link to third-party websites or platforms, including advertising, social media, analytics and payment services. Those services are controlled by their respective providers. Please review their privacy notices before sharing information with them.

8. Children’s Privacy

Our website and business services are intended for general business audiences. We do not knowingly seek to collect personal information from children. A parent or lawful guardian may contact us if they believe a child has submitted information to us.

9. Changes to This Privacy Policy

We may update this policy when our website, services or legal requirements change. The revised version will be published on this page with an updated date.

Terms & Conditions

These terms describe the basic conditions for accessing the ANAX website and engaging ANAX Corporation of India for digital, creative, technology or related services.

1. Acceptance of Terms

By accessing or using this website, submitting an enquiry, or engaging our services, you agree to these terms as applicable to your interaction. If you do not agree, please do not use the website or proceed with a service engagement.

2. Website Information and Enquiries

Website content is provided for general information. Submitting an enquiry does not by itself create a client relationship, confirm an order, reserve resources or guarantee service availability. A service engagement begins when the scope, fees, timelines and other relevant conditions are accepted in writing or through an agreed proposal, quotation, invoice or contract.

3. Scope of Services and Delivery

Services may include, depending on the agreed project, website design and development, search engine optimisation, Google Ads, Meta advertising, social media marketing, lead generation, content, creative work, analytics and related digital services. The exact deliverables, milestones, revision limits, responsibilities and timelines will be set out in the applicable proposal or written agreement.

4. Fees and Payments

Fees, taxes if applicable, payment milestones, recurring charges and third-party costs will be communicated in the relevant quotation, proposal or invoice. The client must make payments by the due dates stated in that document. Advertising platform budgets, hosting, domains, paid plugins, stock assets and other third-party charges are separate unless the written scope expressly states otherwise.

5. Client Responsibilities

You agree to provide accurate information, timely approvals, required content, brand assets, access credentials and feedback necessary for the project. You must have the rights and permissions to use any material supplied to us. Delays in receiving information, approvals or payments may affect delivery schedules and campaign performance.

6. Advertising Platforms and Third-Party Services

Google, Meta, YouTube, hosting providers, domain registrars and other third-party platforms operate independently and may change their policies, prices, features, approval processes or availability. ANAX is not responsible for decisions or outages controlled by those providers. Platform fees and media spend are subject to the provider’s terms.

7. Results and Performance

Digital marketing performance depends on several factors, including competition, market conditions, budgets, audience behaviour, website quality, platform policies and client response times. We will use reasonable professional efforts to deliver the agreed work, but we do not guarantee specific search rankings, lead volumes, sales, revenue, return on ad spend or business results unless a specific written agreement expressly says otherwise.

8. Intellectual Property

Unless the applicable written agreement states otherwise, ANAX retains rights in its pre-existing tools, methods, templates, processes and know-how. Ownership or usage rights for project-specific deliverables will be governed by the proposal or agreement and may be subject to full payment. Third-party fonts, images, software, plugins and other assets remain subject to their own licences.

9. Acceptable Use

You must not misuse the website, attempt unauthorised access, disrupt its operation, upload malicious code, infringe another person’s rights, or use our services for unlawful, misleading or prohibited activity.

10. Changes, Suspension and Termination

Changes to an agreed scope may affect fees and timelines and should be approved in writing. Either party may raise a request to suspend or end a service engagement in accordance with the applicable proposal, contract and refund terms. We may restrict website access where reasonably necessary to protect the website, users or our systems.

11. Governing Law

These terms are governed by the laws of India. Subject to applicable mandatory law and any written agreement between the parties, courts having competent jurisdiction in Jamshedpur, Jharkhand, may hear disputes arising from these terms.

Refund & Cancellation Policy

We aim to make project fees, cancellation requests and refund decisions clear. The terms below should be read together with the proposal, quotation, invoice or service agreement issued for your project.

1. Before a Project Starts

If you request cancellation before work has started, contact us in writing as soon as possible. Any refund will be assessed against the agreed terms and any costs already incurred or committed for your project. We will explain the calculation before processing an approved refund.

2. After Work Has Started

If work has started, fees for completed work, time already spent, approved milestones and non-recoverable third-party costs may be payable. Where an advance payment exceeds the amount properly due for work completed and costs incurred, the remaining balance may be considered for refund, subject to the written agreement and applicable law.

3. Digital Marketing and Advertising Spend

Amounts paid to advertising platforms or other third parties, including Google Ads and Meta Ads media spend, are governed by the relevant platform’s terms and billing rules. Amounts already spent, charged or committed by a platform may not be recoverable through ANAX. ANAX service fees and platform advertising budgets are separate unless your invoice or agreement says otherwise.

4. Website, Design and Creative Projects

For website development, design, content and creative projects, cancellation requests will be reviewed based on completed milestones, work delivered, resources committed and any third-party licences or purchases. Work already delivered or approved may be chargeable under the applicable proposal or agreement.

5. Recurring Services and Renewals

For recurring services or retainers, send a written cancellation request before the next billing or renewal date. The effective cancellation date, notice period and any outstanding fees will follow the relevant service agreement. Cancellation does not automatically reverse charges for a period or work already provided.

6. How to Request a Refund or Cancellation

Email info@anax.co.in with your name, registered mobile number, invoice or transaction reference, service name and reason for the request. Our team may contact you for supporting information. We will review the request against the project records, agreed terms and applicable law.

7. Approved Refunds

Where a refund is approved, we will confirm the approved amount and payment method. Refunds will normally be made through the original payment route where practicable. The time taken for the amount to appear in your account may depend on the bank, payment gateway or payment provider.

8. Service Issues and Resolution

If you believe a service has not been delivered in accordance with the agreed scope, contact us promptly with the relevant details. We will review the issue and discuss an appropriate resolution, which may include correction, completion of outstanding work, an agreed adjustment or a refund where applicable.

9. Statutory Rights

Nothing in this policy is intended to exclude or limit any consumer or other legal right that cannot lawfully be excluded or limited. Where this policy conflicts with applicable law or a specific written agreement, the applicable law or agreed contract terms will prevail to the extent required.